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Everything you need to know about pre-ordering from China with Orisup.Pre-Order Marketplace · Ships from China.
Pre-orders let you lock in a product before it's shipped to Bangladesh. You pay a small deposit (usually 25–30% of the total) to confirm your order. The merchant sources it from their supplier in China, ships it to a China warehouse, then air-freights it to Bangladesh. You pay the remaining balance on delivery (COD) or online before delivery. Total turnaround is typically 4–14 days from deposit to your doorstep.
Contact support
Our team replies within 24 hours, 9am–9pm BST.
Email
support@orisup.com
Phone / WhatsApp
+880 1700-000000
Live chat
Mon–Sat, 9am–9pm
Office
Gulshan 1, Dhaka 1212, Bangladesh
Payment methods
Pay your deposit online. Balance via COD or online before delivery.
🅱️
bKash
🅽
Nagad
💳
SSLCommerz
🌍
Stripe (International)
💵
Cash on Delivery (balance)
All payments are SSL-encrypted. Deposits held in escrow until shipping.
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